Refund policy

Free trial

A free five-minute interview lets you discover the service and check your equipment before buying.

Technical problem

If a malfunction of our service prevents a session or the delivery of the report, you may request a re-credit or a refund within seven days of the session, through the contact form. Include your order reference and the date of the session.

This period does not limit your legal rights.

"Ready in 7 days" guarantee

After completing the four sessions of the programme, you may request a full refund of the pack if the gap between your first score and the best score obtained over the four sessions is below 15 points.

The request must be sent within fourteen days of the fourth session, with the reports allowing those scores to be verified.

This guarantee concerns the readiness score, not getting a job.

The money-back guarantee applies only to packs bought at the full price displayed on the site. It does not apply to free trials, nor to purchases made under a promotion, a reduced price, a promotional code, a coupon, a gift voucher, a partner offer or any other price advantage, whatever its amount.

Completed sessions and expired credits

Apart from the guarantee above and applicable legal rights, services already delivered and expired credits are not refundable.

Right of withdrawal

Consumers in the European Union generally have fourteen days from purchase to withdraw, through the contact form or by e-mail. A clear statement of your decision is enough; include the information needed to identify your purchase.

If you expressly request that the service starts during this period, a proportionate amount for the services already delivered may be due in case of withdrawal, where the legal conditions are met.

For a service, the right of withdrawal is only lost after full performance, with your prior express consent and acknowledgement of that loss. Starting a session does not automatically remove this right for the whole pack.

Payment of refunds

Refunds are made to the original payment method. In case of withdrawal, they are issued no later than fourteen days after your notification. When they appear depends on your bank's processing times.